1. What forms of payment are accepted? Also, are gratuities included in your prices?

For your convenience we accept cash, cheques and major credit cards. Gratuities are customary and always appreciated, however they are at your discretion and are not included in any service, gift certificate or package.

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2. What time should the guests arrive at the party?

We ask that you and your guests have arrived by the designated start time. Someone should be available at least 30 minutes prior to the start time so that we can set up and be ready to begin the party at the designated start time. We like to introduce ourselves, let the girls know the agenda for the party, explain the choices they have to make (nail polish colours, makeup colours, nail art, etc) and so forth, to the group as a whole, as we feel this provides a better flow for the party.

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3. Does a parent need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun! We even offer mini chair massages for the moms as well! On occasion, the birthday girl prefers to have her own space with her friends, so we suggest checking with the birthday girl to see what she prefers.

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4. Are there any additional items I need to have available and on-hand?

If the girls are receiving facial treatments we recommend having sliced cucumbers on hand, at room temperature. For liability reasons, we also do not bring candles but you may wish to do so. We bring along spa and pop music, however if you would like specific music, you may have an MP3 player on hand to play in our docking station.

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5. What are your reservation and cancellation policies?

We welcome short notice bookings but to avoid disappointment we recommend that you book well in advance. We are almost always are booked within 2 weeks, likely 3 weeks, but often 4 weeks. Even if you do not know which party package or the amount of girls, we recommend booking your desired time and date with us as soon as possible in order to have your choice date and time.

We require a small non-refundable credit card deposit to hold your reservation. If you cancel or reschedule your party within 14 days of your party date you will be responsible for 50% of the total party price unless we are able to fill your party time with another party. We reserve the right to keep any deposit paid if we are not given sufficient notice. We request that you RSVP at least one week in advance with a confirmed booking including: number of girls, spa package, beauty kits and any additional add-ons. Full services charges will still apply on any late cancellations or no show appointments.

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6. What is the typical length of a spa party?

Parties are approx. 2-3 hours long depending upon the spa party package and beauty kit activities. Due to unforeseen circumstances we may run over the allotted time. For this reason, we recommend getting parents to pick their children up 30 minutes (at a minimum) to 1 hour after our scheduled end time.

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7. What days and times do you hold parties?

We are available everyday from 11am to 9pm. Although we have some flexibility, we usually try to book parties on Saturdays at 11am/12pm, and the second party at 4pm. For sleepovers, we can also do later parties that end around 9pm, beginning roughly around 6:30pm. On Sundays, we do our parties at 11am and 3pm.

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8. How far do you travel and do you have travel fees?

So long as our schedule permits, we will travel as far as necessary! We are required by law to reimburse our technicians for their vehicle expenses. A small travel fee, based on a per km rate may apply for areas outside our 'complementary travel zone'. The travel fees charged go directly to the technicians to compensate them for their time and vehicle expenses.

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9. How many technicians attend the party?

The number of technicians vary depending upon the package. Our party packages are based upon 10 girls, and have a set number of technicians to complete the package within the designated time. Similarly, if you have 5 girls, you would require half the amount of technicians. We aim to have the party completed within 2.5 hours, so if your party doesn't fit one of the packages completely, we simply add up the service times (viewable on the spa menu tab), divided by 150 minutes (2.5 hours), to give us a number like 1.8, which would mean we require 2 technicians. If your party only requires one technician, we may be able to bring a second technician for a small additional charge.

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10. What are your safety policies?

• One-time use implements wherever possible
• All brushes, headbands, towels and bath robes are cleaned after each use
• Makeup is hypo-allergenic
• Individual product portions used wherever possible
• Manicure and pedicure bowls cleansed per health department and industry standards with the highest level of chemo-sterilant; disposable pedicure basin liners when working on a mobile basis
• Comprehensive training for all employees in cross contamination management and spa treatment protocols
• Parents fill out a consent form, informing us of any allergies or health concerns
• Comprehensive third-party liability and product insurance

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11. What should the girls wear to the party?

Depending on the nature of your spa party you might want to ask the girls to come in their pyjama's, bathrobes and slippers. If you are having more of a 'princess' theme, get each girl to come in her favourite dress!

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12. What setup is required to have a mobile spa birthday in my home?

We actually only require a very small space. The best setup for manicure/pedicure treatments is on a couch. For pedicure services the girls sit on the couch with their feet on a stool and we have a comfortable cushion to sit on. For the manicure services we use a table with a beanie bag bottom that we place on the girls' laps and then we sit on the stool. A chair is sufficient for one technician and a couch (6 feet x 4 feet of floor space) is perfect for two technicians. We ask that you move any coffee tables away if they are close to the couch, so that our technicians will have room to sit.

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