FAQ's

Frequently Asked Questions

• How much time is required for set-up and clean-up?
• What are your reservations & cancellations policies?
• Do you guarantee your service & products?
• Are there any special precautions I should know about?
• Can men attend your parties too?
• What are your safety polices?
• What can I do to maximize my spa experience?
• What should I wear during my services?
• What are your operating hours?
• What is the minimum travel charge?
• What is the length of a typical spa party?
• What methods of payment do you accept? Also, are gratuities included in the prices of your services?
• How do I contact Feel Fabulous Mobile Spa?

How much time is required for set-up and clean-up?

Our staff typically arrives 20 minutes prior to the first appointment to allow time for setup. Larger spa parties may require more time, however you will be advised upon any need for extra time during the booking process. This extra time will also allow all guests to fill out a client information card, to get settled in and enjoy a few delightfully fine chocolates!

What are your reservations & cancellations policies?

We welcome short notice appointments, but to avoid disappointment, we recommend that you book well in advance (2-4 weeks), especially for group bookings and weekends. Prime bridal, grad and holiday seasons may require even more notice. Larger spa packages may require a deposit.

Due to the overwhelming demand for spa services, many people await appointments through cancellations. We ask that you please notify us 24 hours (48 hours for spa parties) prior to your appointment if you are unable to keep your scheduled time and it will be our pleasure to reschedule you. If this time requirement is not fulfilled, full services charges will still apply on any late cancellations or no show appointments, as we still compensate the Service Provider's that we arranged for your party.

Do you guarantee your services & products?

Of course! We are so confident that you will be amazed with our services and products that if you are not happy for any reason, please let us know so that we can do our best to make it up to you. All products can be exchanged or refunded with a receipt within 30 days of purchase.

Are there any special precautions I should know about?

Please let your Service Provider know of any medical health conditions, allergies, medications, or if you are using any skin thinning products (such as glycolic or retinol products), if you recently went tanning or any special care you may need for the duration of your services, as even the smallest conditions can interfere with your treatment.

Can men attend your parties too?

At this time, Feel Fabulous Mobile Spa caters mostly to women. If you wish to have a party where both men and women will be attending, our services can be adjusted accordingly to provide a fun experience for all. For the safety of our staff, we will not attend male only parties.

What are your safety polices?

Feel Fabulous Mobile Spa is committed to making sure all of our parties are safe for everyone. Some of the things we do to ensure your health and safety include:

• One-time use implements wherever possible
• Individual product portions used where ever possible.
• Manicure bowls and pedicure bowls cleansed per health department and industry standards with the highest level of chemo-sterilant; disposable pedicure tub liners
• Comprehensive training for all Feel Fabulous Mobile Spa employees in cross contamination management and spa treatment protocols
• Health questionnaires for all guests to fill in, ensuring that services will be safely enjoyed by all
• Ingredient lists available for those with allergy concerns

What can I do to maximize my spa experience?

As our guest, we want you to experience the highest level of satisfaction from your experience with our company. Our Service Providers strive to meet your every need and encourage you to express any adjustments as need be. Whether it is the pressure of your massage, music volume, or otherwise, informing your Service Provider of key concerns both prior to and during treatments will help us to ensure that all of your requests and needs have been met.

What should I wear during my services?

We always recommend wearing something comfortable. If you desire, we will provide you with a body wrap and a robe during your services. For massage services, we do recommend receiving your treatment in the buff as we always make sure there is proper draping and at all times, only the areas which will be massaged will be exposed. This gives your Massage Practitioner the freedom to massage your body in a flowing manner without restrictive clothing. Of course, if you feel more comfortable, we recommend only wearing underwear. For certain services, such as a body wrap, we will provide you with disposable undergarments.

What are your operating hours?

All spa parties and spa services should be booked between the hours of 9:00 am and 10:00pm, everyday. Please inquire if your event requires an earlier start time or later completion time. We operate 7 days a week, including most holidays!

What is the minimum travel charge?

Due to the time it takes to drive to different locations, the time that it takes to setup and cleanup, and the time it takes to perform the service, we ask that a minimum of $125 (may be more depending upon the desired location) in spa services be received in order for us to visit you at a location and time most convenient to you!

What is the length of a typical spa party?

Depending upon the circumstances, a good length for a spa party is typically between 3-4 hours. We bring as many technicians as need be to complete your party's services within this time frame. If you would like your spa party to be completed in a shorter amount of time, for spa parties, a minimum charge of $200 per technician applies.

What methods of payment do you accept? Also, are gratuities included in the prices of your services?

At this time, cash and cheques (only on a pre-paid basis) are gladly accepted. Some Hotels and Bed & Breakfasts may accept credit cards on our behalf. Gratuities are always at your discretion, based upon the quality of your treatment, and are not included in any service, gift certificate or package.

How do I contact Feel Fabulous Mobile Spa?

By phone: 604-568-6800

By email: info@feelfabulous.ca